Your Dream Bag. Your Private Club. Limited Access

Product Responsibility

What fees apply for failed delivery or collection attempts?

Additional fees may apply if delivery or collection attempts fail due to the member’s unavailability or incorrect information.

When is a bag considered permanently unreturned?

A bag is considered permanently unreturned if it is not returned after repeated reminders, at which point the replacement fee may be charged.

What documentation must a member obtain when returning a bag?

Members must obtain proof of return or shipment from the courier or collection service to confirm that the item has been returned safely.

How must members return bags to the company?

Bags must be returned using the Platform’s approved delivery method, ensuring proper tracking and accountability.

What happens if a bag is lost or damaged beyond repair?

If a bag is lost or damaged beyond repair, the member may be required to pay the replacement cost, which is determined by the Platform’s valuation.

Who is responsible for the condition of rented bags?

Members are responsible for maintaining the condition of rented bags during their possession and must prevent damage, theft, or loss.

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