All membership bags are shipped via DPD Next Day or Royal Mail First Class Signed For to the address provided at sign-up. Delivery cannot be made to alternative addresses.
When you’re finished with your bag, you’ll receive a prompt to return it using Royal Mail First Class Signed For, in suitable protective packaging. Timely returns are essential—late returns will incur a £15 daily fee.
Your next bag will only be dispatched once the previous one has been received. Swapping for another bag within the same month is available for an additional £50.